Effective Date: January 1, 2025
My Life Shift Journey ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. This policy applies to all information collected through our website, any related services, sales, marketing, or events (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Services immediately.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, fill out a form, participate in a quiz or survey, or otherwise contact us. This information may include:
- Identity Data: First name, last name, username, or similar identifier.
- Contact Data: Email address, phone number, billing address, and shipping address.
- Financial Data: Payment card details (processed securely through our third-party payment processor; we do not store complete credit card numbers on our servers).
- Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Health-Related Data: If you participate in our wellness quizzes or assessments, you may voluntarily provide information about your health goals, dietary preferences, or lifestyle habits. This information is used solely to personalize product recommendations.
- Communications Data: Any information you provide when you contact our customer support team, including the content of your messages.
1.2 Information Collected Automatically
When you access our website, certain information is collected automatically. This may include:
- Device Information: Type of device, operating system, unique device identifiers, browser type and version.
- Log Data: Internet protocol (IP) address, access times, pages viewed, referring URL, and the page you visited before navigating to our Services.
- Usage Data: Information about how you use our website, including click patterns, pages visited, time spent on pages, and interaction with features.
- Location Data: General geographic location based on your IP address.
- Cookie Data: Information collected through cookies, pixel tags, and similar technologies. Please refer to our Cookie Policy for detailed information.
1.3 Information from Third Parties
We may receive personal information about you from third-party sources, including:
- Payment processors who verify your financial information when you make a purchase.
- Marketing partners and advertising networks.
- Social media platforms, if you interact with our content or connect your social media account.
- Public databases and data aggregators.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process and deliver your orders, manage payments, and provide order confirmations and shipping updates.
- Account Management: To create and manage your account, verify your identity, and maintain the security of your account.
- Personalization: To personalize your experience, including providing tailored product recommendations based on your quiz responses and preferences.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical support.
- Marketing Communications: To send you promotional materials, newsletters, and information about our products, services, and offers that may be of interest to you (where you have opted in or where we have a legitimate interest to do so).
- Website Improvement: To analyze usage patterns, diagnose technical problems, and improve the functionality and user experience of our website.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
- Business Operations: To manage our business operations, including internal analytics, auditing, and reporting.
3. Legal Bases for Processing (Where Applicable)
We process your personal information based on the following legal grounds:
- Contractual Necessity: Processing necessary to fulfill our contract with you (e.g., processing orders, delivering products).
- Consent: Where you have given us explicit consent to process your data for a specific purpose (e.g., marketing emails, health-related quiz data).
- Legitimate Interest: Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights (e.g., fraud prevention, website improvement).
- Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf, including payment processing, order fulfillment, shipping, email delivery, hosting, data analytics, and customer support. These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.
- Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or law enforcement).
- Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
- With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
In general:
- Transaction records are retained for a minimum of seven (7) years for tax and accounting purposes.
- Customer account information is retained for the duration of the account relationship plus three (3) years.
- Marketing data is retained until you unsubscribe or request deletion.
- Website usage data is typically retained for twenty-four (24) months.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted between your browser and our servers.
- Encryption of sensitive data at rest.
- Regular security assessments and penetration testing.
- Access controls and authentication requirements for employees and service providers.
- Secure payment processing through PCI DSS-compliant payment processors.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct inaccurate or incomplete personal information.
- Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal information under certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at support@mylifeshiftjourney.com. We will respond to your request within thirty (30) days.
8. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share the information.
- Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing: We do not sell your personal information. If this changes in the future, we will provide a clear opt-out mechanism.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
- Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you have the right to limit our use of that data to specific purposes.
To submit a request, contact us at support@mylifeshiftjourney.com or call us at (307) 215-9077. We may need to verify your identity before processing your request.
9. Nevada Privacy Rights
If you are a Nevada resident, you have the right to opt out of the sale of your personal information. We do not currently sell personal information as defined under Nevada law. If this changes, we will update this policy and provide an opt-out mechanism.
10. International Data Transfers
Our Services are operated in the United States. If you are located outside of the United States and choose to use our Services, please be aware that your information will be transferred to, stored, and processed in the United States. The data protection laws in the United States may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to the United States.
11. Children's Privacy
Our Services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately at support@mylifeshiftjourney.com.
12. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
13. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is no uniform standard for recognizing or honoring DNT signals, our website does not currently respond to DNT browser signals or mechanisms.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: My Life Shift Journey
- Address: Av. Napoli, 500 - Res Eldorado, Goiania - GO, 74367-640
- Email: support@mylifeshiftjourney.com
- Phone: (307) 215-9077
If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.